If you have ever had to book your own travel arrangements, you know what is involved. Shopping around, visiting multiple websites, inputting all of your travel rewards accounts, and booking all of the elements of your trip can be a time consuming and often frustrating activity. Until now….
Tripware is travel plugin to plan, book, and manage your business trips right from your Outlook calendar. Schedule appointments and book travel at the same time and in the same business tool that you use to manage your calendar, contacts, and email. This software plug-in simplifies business travel with one tool, one profile, and one itinerary in one familiar place: your calendar. The plug-in eliminates the need to use multiple tools such as online travel agents, travel search engines, and itinerary consolidators. With this tool, there is simply no faster way to book travel that is tied to your business meeting. It is simple, easy, and effective.
The tool’s patent-pending and proprietary technology, dubbed Behavioral Travel Management (BTM), focuses on automating business travel as much as possible by analyzing habitual and repetitive behaviors and employing advanced algorithms. The tool improves business trip productivity for travelers by incorporating BTM’s True Trip Value (TTV). TTV shows you time-cost savings and optimal trip options to assist you in making the right travel choices right when you need it.
Type of Technology: Downloadable Outlook Plugin
Features:
–> Full integration with Microsoft Outlook 2007 to provide you with “one click” booking, access to adjust your trip schedule, airline, hotel, and car preferences including the ability to choose from multiple payment and discount options. Manage any of your upcoming travel and changes with a simple “Drag and Drop”.
–> Manage your expenses with a report management capability, along with other administrative functions.
–> Rewards program tie-in.
–> Access to itineraries with weather and maps, definable pre-travel reminders and in-travel alerts using email, voice, and/or SMS.
–> If you are booking multiple travelers, it can all be done in the one interface. Share itineraries via email, iCal, and of course, Outlook.
–> Access to the information you need when you need it. Example: Select from multiple airports, search flights by departing or arriving information, etc.
–> Access to Secure servers, full customer support and even a phone booking option to gain access to your travel planning, and management anytime from anywhere.
So, now it is your turn to decide…Is this technology Hot…or Not?
This technology was voted as Hot as it received an overall score of 8 out of 10
How are you currently planning, booking, and managing your travel requirements?
100% – Online using multiple sites (Hotel, Airlines, etc.)
On average how many trips do you take per month?
10% – 0
75% – 1
10% – 2
5% – 3
Would you be willing to switch from your current travel system to this one-click system?
100% – Yes
Have you seen this type of technology before?
100% No
If you would like to get more information about this solution, please visit the Tripware website.
If this were available a few years ago around the height of the tech bubble, it would have worked well – so many people were travelling so much. Given the current focus on cost in every company, I can see this being valuable. For small companies that do not have a travel agent relationship, this might offer an alternative. From the point of view of an AMEX travel services group, it might be both a business cost saving and customer satisfaction service feature.
I would caution the innovator about focusing solely on cost as customer satisfaction in the travel industry can be hugely influenced by small adjustments in booking choices. For example, a much lower cost booking may increase the time taken enormously, placing the burden of cost on the traveller’s time – not a sustainable methodology.
My comment about having seen this before is a bit tongue in cheek, but having had excellent agents that knew my company rules, my preferences and the industry and its trends/deals, he/she did this very effectively. I valued it as great customer service.